What countries do you ship to?

We currently only ship in the Philippines. 

What are your shipping options?

We ship your product using a third-party courier.

For Metro Manila: Gogo Express.

For Outside Metro Manila: J&T and LBC Express

How long does it take for my order to ship and arrive?

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping due to Covid-19 and peak shopping days.

For domestic:

• Metro Manila: 1-3 Business Days
• Luzon: 3-5 Business Days
• Visayas and Mindanao: 3-8 Business Days

What are your Shipping Fees?

Domestic shipping is based on weight and location.

What currency is used on your site?

All of the prices listed on Yssa Inumerable Bespoke/ YSSA Studio are listed in Philippine Peso

What are your Payment methods?

You may pay via Credit Card, Debit Card, PayPal Express Checkout, Gcash, or Cash on Delivery by filling in the contact information and shipping address.

Do you need to subscribe in order to pay for items?

You do not need to subscribe in the website in order to pay for your items.

You may checkout your shopping cart as a Guest.

Can I cancel my order?

As long as you give us a call at +639209017493 or email us at yssastudio.mnl@gmail.com within 60 minutes of placing your order, we’ll be happy to process a cancellation.

My order status says 'Pending.' What does that mean?

A 'Pending' status on your Yssa Studio purchase simply means that our system successfully received your order and it's being fulfilled.

Can I remove, add, or change items in my order after it’s been placed?

Our Customer Care team can remove items or cancel your order within 60 minutes of your order being placed. Just be sure to give us a call at +639209017493 or email us at yssastudio.mnl@gmail.com

Can I receive a refund for an order that was purchased with E-wallets or Bank Deposit?

At this time, refunds can only be issued in the same manner in which they were paid. If you paid with PayPal, you may receive the refund to your original form of payment. If you paid with Gcash, Paymaya, or Bank Deposit, a refund will be transferred to your account. 

What's your Domestic Return & Exchange Policy?       

Returns

Returns must be received within 30 days from the day your order shipped to be eligible for a refund back to your original payment method. Returns received 30 days from the day your order shipped will be refunded. EFFECTIVE JANUARY 1, 2020 - Hang tag must be attached to garment to make a return.

Exchanges

Love it, but need a different size or color, or pattern? No problem! Exchange requests must be received within 30 days of the original order date. Exchanges are always free! PLEASE NOTE: Creating an exchange on our site does not guarantee inventory is held for exchanges; there is a possibility that inventory will sell out. Please contact Customer Care for alternative options at 092019017493 or email us at yssastudio.mnl@gmail.com

Questions about taxes, duties, and fees?

Please be aware that import duties and taxes may apply upon receipt of orders shipped outside of the Philippines. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes. It will be your responsibility to pay them if and when asked to by your local authorities. All taxes are set by the shipping destination country and therefore may vary from country to country.

Any taxes and duties collected are paid to the destination country's’ Customs Authority. Return of any merchandise will not result in a refund of those taxes or duties. You will need to contact your local Customs Authority for information on tax reimbursement.